Zoho CRM vs Zoho CRM Plus

September 27, 2019
                         

Bottom line: Which one is better?

Bottom line: Zoho CRM Plus is better.

In this review of Zoho CRM vs Zoho CRM Plus, Zoho CRM Plus is better because it has a robust APIs, ability to add custom database tables, has an administrator friendly workflow engine, integration with an email marketing application or native email marketing capability and a custom development environment.

Zoho CRM vs Zoho CRM Plus: FEATURES

Zoho CRM offers multichannel feature that allow the user to connect in real time with customers and prospects across all channels. This can be from email to phone, live chat and social media. It has the Zia – Artificial Intelligence feature that learns about your business and team and then offers predictions on trends, anomalies, conversations and deals closing. It also automates recurring tasks to quicken the sales cycle. In addition, you can use the Zoho CRM’s reports, forecasts and analytics to break up quotas into manageable targets. You can also customize modules and add extra functionalities the way you want. It has custom views, filters and fields which enable you decide the amount of data you want to view.

Zoho CRM Plus on the other hand is designed to help businesses streamline customer related operations by linking sales, marketing and support on a single hub for desired experiences. It has the Omnicahnnel customer engagement that helps customers receive help across all channels by way of email, phone, chat or any other social media. It has an advanced Al assistant –Zia that helps the users’ sales, marketing and support teams. The Zia intelligence on the other hand helps in email and ticketing sentiment analysis and much more.

Zoho CRM Plus has the Blueprint that helps the user set up and execute business processes across all teams. It also allows the user to manage and streamline processes that require several teams and different stakeholders. In addition, it has 300+ pre-built dashboards the user can select from. The user can customize the dashboards with charts, funnels or components that will guide you in comparing the performance.

Bottom line: Zoho CRM Plus is better.

Zoho CRM vs Zoho CRM Plus: WORK MANAGEMENT

Zoho CRM is designed to lead and contact management as well as sales pipeline management and purchase control. It has an easy-to-use interface with a home screen comprising of 10 different components. The main module navigation panel of this solution is positioned on top making it easier to search. It allows the user to customize the dashboard by modelling it into a business suite and is suitable for small business, entrepreneur and large enterprise. It is designed to automate daily business activities, track sales as well as engage clients in several platforms.

Zoho CRM Plus on the other hand enables the user to engage customers across multiple channels at each stage of the process. It provides you with tools for the user to align and streamline all the teams with main focus being on customers. In additional, it has the Al-based voice assistant that help you work better by predicting business trends, finding emails and ticket sentiments and many more.

Bottom line: Zoho CRM Plus is better.

Zoho CRM vs Zoho CRM Plus: COLLABORATION

Zoho CRM allows users to customize the dashboard and make it look more business-oriented using the easy-to-use interface. You can integrate this program with other popular apps like main Zoho productivity products, MS Outlook, MailChimp, QuickBooks, ConstantConnect and Google Apps and most importantly with other cloud-based connectors like the OneSaas and CloudWork. In addition, Zoho CRM follows the behaviour of its clients and categorizes them as leads and contacts for a possibility of connecting and sending them invitations to give your work a look.

Zoho CRM Plus on the other hand has the Blueprint feature that enables the user to set up and execute business processes across teams easily. It also allows you to manage and streamline processes that have several teams and different stakeholders. It helps you work in collaboration as well as manage internal processes easily.

Bottom line: both solutions have the same collaboration features.

Zoho CRM vs Zoho CRM Plus: PRICING

Zoho CRM offers a free trial and free edition. The standard plan is $18 per user per month, professional plan is $30 per user per month, Enterprise plan costs $45 per user per month and the Ultimate plan costs $100 per user per month.

Zoho CRM Plus alternatively offers a free trial and a paid plan starting from $50.00 per user per month and $60 per user month-to-month.

Bottom line: Zoho CRM is better.

Conclusion

Zoho CRM Plus is a better solution is this review as it has great features than Zoho CRM.